Support

Answers to common questions about Requrb. If yours isn't here, write to us — we reply within two working days.

Getting started

What do I need to use Requrb?

An iPhone with iOS 26 or later. Requrb is available in English, Ukrainian, Russian, Spanish, French, Portuguese, Chinese, Arabic, Urdu, Hindi and Bengali, and follows your iPhone's language.

How do I add a subscription?

Tap +, then pick a popular service, create your own, or use Snap to add to read subscriptions from screenshots, receipts, copied photos or text. You can also hold the Requrb icon on the Home Screen and choose Add subscription.

Can it add all my App Store subscriptions at once?

Yes. Take a screenshot of Settings › [your name] › Subscriptions, then open Snap to add and choose it. Every subscription it finds opens for review before it's added.

Sync and data

How does iCloud sync work?

When you're signed into iCloud, Requrb syncs automatically through your private iCloud database to your other devices using the same Apple Account. Check that iCloud is on for Requrb in Settings › [your name] › iCloud. Nobody else, including us, can read that data.

I got a new iPhone. How do I get my data back?

Sign in with the same Apple Account and download Requrb again from the App Store — the purchase is free to re-download. With iCloud on, your subscriptions sync back automatically.

How do I delete my data?

Delete subscriptions in the app, or delete the app to remove everything stored on your iPhone. To also remove the iCloud copy, go to Settings › [your name] › iCloud › Manage Account Storage › Requrb and choose Delete Data from iCloud.

Features

How does Trial Guard work?

For every free trial, Requrb sends alerts three days, one day and on the morning before it converts. During the last 48 hours a countdown appears on the Lock Screen and in the Dynamic Island — tap Keep it to silence the alerts, or Cancel to open the service's cancellation page. Alerts need notifications to be allowed in Settings › Notifications › Requrb.

Does Requrb cancel subscriptions for me?

No — subscriptions can only be cancelled with the company that bills you. Requrb opens the service's cancellation or account page, or a web search when it doesn't know the page. App Store subscriptions are cancelled in Settings › [your name] › Subscriptions.

Where do exchange rates come from?

Requrb downloads daily reference rates from the European Central Bank (via Frankfurter), with a second free source as a backup, and keeps the last rates for when you're offline. Converted totals are estimates: your bank's rate and fees may differ.

What does Apple Intelligence do in Requrb?

On iPhones that support Apple Intelligence, it suggests a category and website for new subscriptions and reads receipts in Snap to add — entirely on your device. Without it, Requrb uses built-in rules instead, and every feature still works. You can turn it off with Smart suggestions in Requrb's Settings.

How do I add the widgets?

Touch and hold the Home Screen, tap Edit › Add Widget, search for Requrb and choose Upcoming charges or Value check-in. Upcoming charges can also go on the Lock Screen.

Can I turn off the Value score check-ins?

Yes. Switch off Value score in Requrb's Settings to hide all check-ins, scores and their notifications, or turn off Track value for a single subscription.

Purchases

Is Requrb a subscription?

No. Requrb is a one-time purchase of $1.99 (or the equivalent in your country), with no in-app purchases, ads or subscriptions.

How do I ask for a refund?

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com and Apple will review it.

Still need help?

Tell us your iPhone model, iOS version and Requrb version (Requrb › Settings › Version) and what happened.

support@requrb.com